FAQs

Frequently Asked Questions (FAQs)

Ordering & Payment
What currency are your prices listed in?
All prices on our website are displayed and processed in US Dollars (USD).

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as PayPal.

Can I change or cancel my order?
We strive to process orders quickly. Please contact us at [email protected] within 1 hour of placing your order if you need to make changes. Once an order has reached the packing stage, we can no longer cancel or modify it.

Shipping & Delivery
Do you ship worldwide?
Yes! We are proud to offer worldwide shipping to tea lovers across the globe.

How long will it take to receive my order?
Domestic (USA): Typically 3–7 business days.
International: Typically 10–21 business days, depending on the destination country and customs processing.

How can I track my package?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery.

Will I have to pay customs or import duties?
For international orders, the recipient is responsible for any local customs duties, taxes, or fees levied by the destination country.

Returns & Refunds
What is your return policy?
Due to the perishable nature of tea, we cannot accept returns on opened tea products. If you are unhappy with your purchase or received the wrong item, please email us at [email protected] within 30 days of receipt.

What should I do if my order is damaged?
If your items arrive damaged, please take a photo of the package and contact our support team immediately so we can send a replacement.

Product Information
How should I store my tea?
To keep your tea fresh, store it in a cool, dark place away from light, moisture, and strong odors (like spices or coffee). Our tins are designed to provide an airtight seal for maximum freshness.

Are your tea bags compostable?
Many of our sachets are made from plant-based materials. Please check the specific product packaging for composting instructions.

Contact Us
Still have questions?
We are here to help! Please reach out to our customer service team:
Email: [email protected]
Website: https://www.hanreyons.com